Our AC stopped functioning, and its pretty darn warm this week. The prior owners of our house left some R&R paperwork with the HVAC systems so we decided to give them a ring. They were able to come out the same day, and lucky for us our tech was able to fix the problem in the same visit, (it was the compressor that shorted out.) He called 20 minutes prior to arrival, and was within the time window they gave us. He also wore shoe covers in the house to protect our floors, which we appreciate. No complaints here and I'm sure we will use them for future needs.
I've used R&R a couple times in the past year. This last summer, they sent a tech out to work on my heat pump. Despite their vendor sending the wrong part (frustrating for both the tech and me), R&R's guy kept in good communication with me. More recently, had them out at another property of mine and they quickly diagnosed an issue and put in a temporary repair so the tenants could have heat. Very satisfied as both jobs were professionally done and at a reasonable cost, unlike some of their competitors in town.