“I asked for bids from 4 HVAC companies in the Spokane area. Two of the 4 responded and R and R provided a superior bid. I needed both the conditioned and return air ducts from the old heat pump to removed during the first visit and new ducts installed two days later after new HVAC equipment was in place. There are very specific dimensions that needed to be adhered to for the new equipment. In order to provide an accurate quote the Install Manager arrived to understand and plan the duct replacement. During his 2 hour visit he examined documentation and measured ducting requirements, and designed the replacement ducting. I discussed with him the need for noise reduction as the old system is very noisy. He especially designed a non standard 90 degree portion of the return air duct as a noise reducer. Removal of the old duct required about 3 hours of labor as the ceiling is 14 feet high and located in a small room with the heat pump, a water filtration system, water nitrate remover and softener, and 3 each 86 gallon well water pressure tanks. Installation of the new ducts was an all day job. The new heat pump was activated 5 days ago and I can no longer hear the heating system running anywhere in my home. I do have partial hearing loss. My son commented on how quite the new system is. I am very pleased with the professionalism of every employee that worked on this system. I highly recommend R and R.”