“All staff were very helpful. The service team corrected some problems from a prior furnace instalment at the same time. We have used R & R in the past and have always been happy.”
“Our water heater failed. Called R&R. An inspector came out the same day to check and estimate. Crew came out the next day and replaced the water heater. Very efficient technicians. We are very impressed with R&R.”
“We have been long standing customers of R&R, primarily utilizing their maintenance plan for our heating and AC. In July, our system failed (24 years old). The team is fantastic! From the staff coordinating the service calls to Perrin in sales and the A+ installation team (Megan & Travis), we couldn’t be more pleased. Megan and Travis went above and beyond to ensure our system was up and running the same day they were scheduled to be on-site and even helped with troubleshooting a few days after the installation. Thank you!!”
Thank you for using our services for so long! We are proud to help keep your home comfortable. Thank you for the great review.
“Mathew was awesome as well as the office crew! They got us in a few days early which was wonderful also. When Matthew arrived it was so hot and he was professional, cheerful and fixed our AC unit quickly. My life is so much better!”
Thank you for sharing your experience with Matthew! Our techs have been working hard in the beautiful summer heat.
“2x I had to call R&R for an emergency service. The first in the middle of winter when my heat died in the middle of the night (due to a relay on my furnace) and the outside temperature was 10 degrees. David in the office was a rock star and was able to get a technician out the next morning. Colby the technician was quick to diagnose the problem and correct it so that we we were able to get the heat turned back on, and also did a full service of my equipment to ensure that we did not have any additional problems in the works.
Last week as the temperature was reaching 90 degrees and supposed to get into the 100’s this week I found the lines to my heat pump had accumulated a significant amount of ice and I was forced to shut off my AC where the inside temperature rose to in excess of 85 degrees rapidly. Calling R&R again I was able to speak to David, who again was able to arrange to have Colby come out to the house the next day. Both David and Colby were fast, efficient, and not only solved the problem but explained it as well as the cause so I can avoid similar issues in the future. With unparalleled service and competitive pricing I would recommend R&R, particularly if you have the opportunity to work with both David and Colby.”
We really appreciate you sharing your experience and are happy to hear we were able to provide the kind of service you hope for.
“If I could give these guys six stars, I would! From the initial meeting with Randy, project management with Rex as well, to installation with JJ, Bradley and Jake, these guys were everything I could have hoped for: super knowledgeable, amazing customer care, complete professionals and a treat to work with. It’s not a fun starting place to realize that my heating system was outdated and broken down. But because of these guys at R and R, the whole process was understandable, affordable and about as easy as I could have hoped. This was a big overhaul, with outside complications as well, but each step of the way, they made sure that I understood my options, they met with other trades to coordinate timing for the project, and they showed up when they said they would, always with confidence and good cheer. I truly can’t say enough good things about R and R. My house is warm and state of the art, and I will never go anywhere else. These guys are IT!”
“In the recent sub-zero temperatures in Spokane, our 33-year-old furnace went out. I put a call into R&R to come out and diagnose the problem. The HVAC service technician, Matt, clearly demonstrated to me that the furnace was beyond repair. He loaned me some space heaters until I could get it all sorted out. I received an immediate visit from a salesperson, Randy, and we scheduled a new furnace installation within a few days. The R&R installation staff, JJ, Brad, and Jake had the new unit installed and the old one taken away within a day. At each point from my first call to R&R to the completion of the installation R&R staff were courteous, focused, and professional. I highly recommend this company.”
“My excellent experience with R&R started with the phone call. The customer service was so professional yet personal. I wish I could remember her name but she helped me navigate during a really stressful time of no heat for 5 days during frigid storms. She sent us Matthew who was so knowledgeable, efficient and professional. He diagnosed, corrected problems, double checked everything else and was very kind to explain. Very reasonable! I have complete confidence in R&R.
Thank you.”
Need HVAC Service?
Contact the experts at R&R Heating & Air Conditioning.
Call us at 509-484-1405!