Archives: Reviews
“West Huggins-Murphy from R&R came out on a service call to troubleshoot our furnace. It would come on and heat at times but not at other times. The first call the furnace would not malfunction so he could test it. When I called again, he was able to troubleshoot it but determined because of its age he could not get parts. West was very professional and respectful while he was at our house. Thank you, R&R, for hiring high quality people like West.”
“I would like to recognize Perrin Renfroe for his approach to the sales/quoting process. We found Perrin to be most personable, professional and timely throughout this process. Our furnace went out during the recent cold weather in February. His timely quote and follow-ups were very helpful. R&R got us on the schedule, so we were back up and running very quickly.”
“I would like to recognize the Brian and Kolter installation team for excellent performance during the installation of my furnace and AC unit. The weather was very cold and snowy, they were very careful to manage going in and out to avoid wet and messy floors. They were most professional in answering my questions and keeping me updated on how it was going. They left the site in very good condition. Thank you, R&R, for keeping skilled and professional people on your team.”
“Randy was top notch in lhis proposed replacement of my older furnace. Brian and his teammate were efficient and professional.”
“My furnace was on its last leg and needed to be replaced! I called last Friday to set up an appraisal appointment, and immediately was set up with sales rep Perrin. I explained what was happening with my current furnace and due to it turning off and on with the cold weather he came out on a SUNDAY! Perrin had a lot of explanations for the replacements and services that would best fit my house! Total time spent going over everything was about an hour!
I did get other bids and made my decision on Wednesday to go with R&R because I liked Perrin presentation and time spent explaining what would best for my house. I was given two furnaces to choose from comfort or performance, which I went with performance! Because I currently had no heat Melissa was able to get me an appointment Thursday for installation ♥️
For installation I had Brian and Colton! They arrived on time and ready to get to work! Oh, let me add they gave ME a box of cookies! They were friendly, funny, and explained everything that was wrong with my old furnace! Because they worked me into their schedule another install guy Bill came to help assist with removal of the old furnace to speed up the project! They cleaned up everything perfectly and spent extra time making sure the heat pressures were right and a good force of heat was coming from the vents! Brain went over the final paper work explaining permits and how to call the city inspector.
My expectation for my services were above and beyond and I’ll definitely have my AC unit replaced this spring with R&R and request Brian and Colton again!”
“Lexie was professional and very helpful when I was having issues with my new construction home”
“Brian and Kolton showed up early Tuesday morning to begin the installation of our new furnace. Both Brian and Kolton were very professional and courteous, I appreciated the way I was kept informed of the progress and the way they were able to answer my questions so I was easily able to understand. Due to a broken foot, I was unable to go down to the basement to see the new furnace so Brian took pictures to show me. The work was done very efficiently and the work area was clean and safe for my family and pets. I am very happy with the whole process.”
“Brian and Kolton did an excellent job replacing our old furnace. Explained everything well and answered all my questions. Friendly and professional.”
“We had a great experience from start to finish. First, Randy was very knowledgeable and explained all our options for replacing our HVAC system very well. This allowed us to get the exact heat pump and furnace we needed with the comfort and features and wanted. Then the installation team lead by Brian was just as outstanding. His team was prompt, professional, and knowledgeable. The end installation looked super. It is apparent that R&R hires/trains high quality people that have the expertise to get the job done right!”
“Randy Haffner was incredibly candid, friendly, and helpful. He worked with me in analyzing whether to repair or replace our 19 year old gas Furnace.
Brian and Kolton did a great job installing the new Carrier Furnace.
The three of them deserve any recognition R and R and give them.
Thank you.
Wells Williams”
“Brian Estrela and Colby came to our home yesterday to install a new gas furnace. They did a remarkable job. Everything works as advertised, and they were exceptionally expert installers as well as congenial and pleasant. We had some enjoyable conversations as they worked. They left the furnace location clean and neat. Brian and Colby are great ambassadors for R&R!”
“I was completely impressed with their professionalism and customer service. Tom, Jake, and Bill were so friendly and explained everything every step of the way. Once installed they followed up to make sure everything was satisfactory.”
“I am beyond impressed with the R & R installation team. Brian Estrela and his crew came to install a new furnace in my 1940s home after the original one had a cracked heat exchanger. During installation, Brian noticed that the condensation trays that sat above the furnace had MELTED due to how oversized the original furnace was and made sure it was communicated clearly to me the impact it would have if the coil and tray assembly was not replaced as well. One thing led to another, and we ended up needing to replace the whole AC unit as well. Even though the additional work and cost was unexpected, I was again impressed by the clear communication and expertise brought to the table by the installation team. Within the next day, I had a new furnace, new AC unit, and a new return line run through the home to ensure that the new equipment was able to deliver the best performance possible. The team ran into numerous roadblocks during the installation due to the age of the home and odd configuration of plumbing, duct work, wiring, etc., but they resolved each issue quickly and skillfully.
All that to say, if I ever need anything done related to my heating and cooling again, I’m 100% going to call R&R – they get things done right!”
“Alban Sejfiu was our technician. He was professional, polite, and explained everything to me. I would highly recommend him.”
“Josh, our service technician, provided excellent service to clean our ducts and provided guidance to ensuring healthy HVAC quality going forward. Definitely will be using R&R in the future!”
“The service I received from my first call to request an appointment to the completed maintenance and diagnosis of what caused our furnace to stop working was exceptional! My first contact was with Angelina who kindly offered helpful tips and gave a message to a service technician to call me after his shift ended. Both employees were very friendly and understanding of my situation. The service tech, Alban, who was sent to our house was extremely courteous in calling ahead to tell me exactly when he would arrive. He was very knowledgeable as to how to diagnose and fix our furnace. He did a thorough 20 point inspection and communicated throughout the process to educate me as to what he was doing. I learned more about our type of furnace and required maintenance (unlike any furnace we had previously experienced) than what we were told when purchasing the new house. Alban was able to give us a discount that he was aware of from a company email he had received that very day. The furnace is working great and I highly recommend
R and R!”
“Can’t say enough good things about this Company and their quality employees! Zach Holt conducted an air duct cleaning on my home which had not had not had a duct cleaning for years! He showed up early an on time, explained the process thoroughly, took off shoes in my home, and conducted an extensive cleaning of my air ducts. When concluding his work he explained best practices for keeping them clean going forward. Thumbs up! 👍 Thanks Zach!”
“Colby was very professional and knowledgeable of what the problem was and resolved it very quickly. We are very happy with the service call and would highly recommend your service technician. Thank you”
“Great experience! Zac was so kind and helpful. Everything felt fair and professional.
When I wasn’t sure if our dryer vent needed cleaned, Zac offered to take a look at it and then told me it was in good shape. He could’ve easily charged me for it, but I am so grateful for his honesty! Highly recommend!”
“Zac Holt cleaned out air ducts today. He did a great and thorough job for me. I would recommend his services to anyone.”
“Submitted an online request for service and had a call first thing the next morning to schedule. I was able to get in the schedule promptly. Alban showed up on time, diagnosed my issue and did preventative maintenance. Alban was very professional, wore shoe covers in our house and explained our issue to us. Very happy with the results.”
“Lexie came to our new house and gave us an over view of our heating, hot water system, AC, and ERV system. She provided excellent information and was thorough with her presentation. She was knowledgeable and professional. Thank you Lexie!”
“Colby did a great job. Nice to know our gas furnace and fireplace are ready for winter.
Colby is an excellent professional at his craft. Thanks!”
“Justin and Joseph came out and did an excellent job replacing my old furnace. They were quick, professional and did not leave a mess. They made sure i knew how to utilize the new thermostat and understood the warranty terms.
I plan on replacing my AC unit next year, and will definitely use R&R.
.”
“Had my furnace cleaned for winter and Matthew Jacobs was kind, knowledgeable, and professional. His help is truly appreciated!”
“Alban was professional, knowledgeable, and overall nice person.”
“Alban was very professional, knowledgeable, and overall nice person. He even learned something new about geofencing.”
“Alban was very professional, knowledgeable, and overall nice person. He even learned something new about geofencing.”
“Mathew J was our tech that came out and diagnosed the AC units blown compressor. He was outstanding and we were glad to see that he was the same tech to come out and handle the compressor repair/replacement. This was an all-day job and he serviced our furnace while he was between stages with the compressor. Great guy, great company and R&R has been excellent in all metrics- scheduling, communications, arrival time, confirmation of the appt, etc.. R&R is out go-to HVAC outfit! SM”
“I'd like to share an experience and "heads up" for homeowners. Recently had a pre-heating season inspection from Cougar Mechanical that indicated that the heat exchanger in my 15 year old gas furnace was defective (cracked) and recommended replacement of the furnace (about $13,000). Because of the cost I asked R&R for another bid and to repeat the inspection to ensure repairs/replacement was necessary. Randy came to the house the next day and arranged for a technician to also come and conduct an inspection of the heat exchanger. No cracks or leaks were detected and their equipment showed there was no defect with the heat exchanger. I''d like to thank Randy Huffier and Alban Sejflu for their professionalism and rapid, friendly service. That saved this retired ( i.e. fixed income) homeowner a bundle. Thanks again.”
“Zac Holt was very professional and efficient. He explained everything to us and was very thorough. The ducts hadn’t been cleaned since the house was built and he did a great job.”
“We met Josh Jamison yesterday and found him to be helpful, friendly and knowledgeable. He reflects well on your company.”
“Josh was very knowledgeable, professional, and efficient. He did a through inspection of the system and explained everything along the way to ensure proper maintenance moving forward.”
“Josh did an amazing job today, he educated me on the correct filters I should be using and was a true pro!”
“We were looking for a ductless system to put in our home since we don’t have a furnace system. After talking with RnR and having them come out to give us an overall picture of how the system would function in our home we decided to do it. I couldn’t have asked for a better crew to make it all happen. Thank you to Jake Beyers, Jake Black and Bill Newland and a big thank you goes to the guy who orchestrated this entire thing, Tom Fyfe. The system is exactly what we wanted.”
“Alban Sejfiu was punctual & professional. Did a great job, replaced the deficient capacitater & answered all questions! Excellent employee!”
“Called R&R for duct cleaning and they had an appt the next week. Zac showed up and dilligently cleaned all the runs. Very conscientious of finishes and furnishing. Surprised to see what came out of near new construction hvac system.
I will use these guys again, in a heart beat. It’s also refreshing to find someone who takes pride in their work!”
“Kolby did a very efficient and professional job in providing maintenance on our furnace system. He got here right on time and was very polite and pleasant to work with. R&R provided great communication throughout the process.”
“Alban was very thorough polite professional and knowledgeable as he went through our annual maintenance. Good guy. Hope we get him again next year.”
“Zac did a fantastic job on our ductwork. He was also friendly and helpful. Another first class job from the team at R&R”
“Love R&R and have been a contract customer for years. Always respectful and knowledgeable staff on the phone and on service calls. Today had Colby Fletcher, he was great. On time, courteous and professional. He called to tell me he was on his way, and when he arrived explained everything he was doing to service my AC and furnace. He made suggestions and tested everything thoroughly. Very please.”
“Zac Holt did a great job. This was our first time having our vents cleaned and I’m super happy with the service”
“Alban was able to come out the same day and fix my air conditioner that was leaking die to a plugged condenser drain pipe. Very professional and timely. Much appreciated!”
“All staff were very helpful. The service team corrected some problems from a prior furnace instalment at the same time. We have used R & R in the past and have always been happy.”
“Our water heater failed. Called R&R. An inspector came out the same day to check and estimate. Crew came out the next day and replaced the water heater. Very efficient technicians. We are very impressed with R&R.”
“We have been long standing customers of R&R, primarily utilizing their maintenance plan for our heating and AC. In July, our system failed (24 years old). The team is fantastic! From the staff coordinating the service calls to Perrin in sales and the A+ installation team (Megan & Travis), we couldn’t be more pleased. Megan and Travis went above and beyond to ensure our system was up and running the same day they were scheduled to be on-site and even helped with troubleshooting a few days after the installation. Thank you!!”
Thank you for using our services for so long! We are proud to help keep your home comfortable. Thank you for the great review.
“Mathew was awesome as well as the office crew! They got us in a few days early which was wonderful also. When Matthew arrived it was so hot and he was professional, cheerful and fixed our AC unit quickly. My life is so much better!”
Thank you for sharing your experience with Matthew! Our techs have been working hard in the beautiful summer heat.
“2x I had to call R&R for an emergency service. The first in the middle of winter when my heat died in the middle of the night (due to a relay on my furnace) and the outside temperature was 10 degrees. David in the office was a rock star and was able to get a technician out the next morning. Colby the technician was quick to diagnose the problem and correct it so that we we were able to get the heat turned back on, and also did a full service of my equipment to ensure that we did not have any additional problems in the works.
Last week as the temperature was reaching 90 degrees and supposed to get into the 100’s this week I found the lines to my heat pump had accumulated a significant amount of ice and I was forced to shut off my AC where the inside temperature rose to in excess of 85 degrees rapidly. Calling R&R again I was able to speak to David, who again was able to arrange to have Colby come out to the house the next day. Both David and Colby were fast, efficient, and not only solved the problem but explained it as well as the cause so I can avoid similar issues in the future. With unparalleled service and competitive pricing I would recommend R&R, particularly if you have the opportunity to work with both David and Colby.”
We really appreciate you sharing your experience and are happy to hear we were able to provide the kind of service you hope for.
“If I could give these guys six stars, I would! From the initial meeting with Randy, project management with Rex as well, to installation with JJ, Bradley and Jake, these guys were everything I could have hoped for: super knowledgeable, amazing customer care, complete professionals and a treat to work with. It’s not a fun starting place to realize that my heating system was outdated and broken down. But because of these guys at R and R, the whole process was understandable, affordable and about as easy as I could have hoped. This was a big overhaul, with outside complications as well, but each step of the way, they made sure that I understood my options, they met with other trades to coordinate timing for the project, and they showed up when they said they would, always with confidence and good cheer. I truly can’t say enough good things about R and R. My house is warm and state of the art, and I will never go anywhere else. These guys are IT!”
“In the recent sub-zero temperatures in Spokane, our 33-year-old furnace went out. I put a call into R&R to come out and diagnose the problem. The HVAC service technician, Matt, clearly demonstrated to me that the furnace was beyond repair. He loaned me some space heaters until I could get it all sorted out. I received an immediate visit from a salesperson, Randy, and we scheduled a new furnace installation within a few days. The R&R installation staff, JJ, Brad, and Jake had the new unit installed and the old one taken away within a day. At each point from my first call to R&R to the completion of the installation R&R staff were courteous, focused, and professional. I highly recommend this company.”
“My excellent experience with R&R started with the phone call. The customer service was so professional yet personal. I wish I could remember her name but she helped me navigate during a really stressful time of no heat for 5 days during frigid storms. She sent us Matthew who was so knowledgeable, efficient and professional. He diagnosed, corrected problems, double checked everything else and was very kind to explain. Very reasonable! I have complete confidence in R&R.
Thank you.”